We hope the following information will help you plan your stay at Willowhayes. Please also see our House Rules.
Accessibility: Please see Willowhayes Access Statement.
Accommodation: Please see Willowhayes Accommodation.
Address: This can be found within your booking once you have secured your holiday.
BBQ: There is a gas BBQ available Easter to the end of October, with gas provided.
Bed Linen and Towels: Duvets and pillows (synthetic fibres), bed linen, cot mattress sheets, bath robes and towels are provided. Please bring your own towels and appropriate footwear for use with the spa facilities.
Check In Details: This information can be accessed within your booking 4 weeks before your stay. Check in time - 4pm. Check out time - 10am.
Coffee Machine: 2 cafetieres and a coffee grinder (beans not supplied).
Cots: 2 travel cots available on request. These are for infants aged 2 years and under. 2 changing mats and 2 bed guards can also be provided on request.
Decorations: Please be respectful if you wish to decorate the property for a special occasion. Guests must not bring balloons with glitter into the property or garden and must not stick anything to walls, fixtures or furnishings.
Departure: Please see On Your Departure From A Sleeps12 Property.
Directions: These can be found within your booking information after you have secured your holiday.
Dogs: 2 dogs welcome (small charge per pet). Please ensure you have read our Dog Rules before planning to bring your pet.
Electric Vehicle Charging: There are no EV charging points at this property. Due to insurance restrictions guests will not be able to use outdoor plugs or cables from the house to charge vehicles (see Electric Vehicle Charging and Holiday Accommodation). Please research the local area to find the nearest charging points.
Essentials: Enough crockery, cutlery and glasses for a dinner party.
Initial supplies* of the following: at least 2 toilet rolls per toilet, salt and pepper, tea, coffee, sugar, washing-up liquid, dishwasher tablets, tea towels, dish cloth, scourer sponge, oven gloves, kitchen roll, tin foil, cling film, bin bags, 2-in-1 washing powder, hand soap.
Welcome Packs of shower gel, moisturiser and bath soak, hairdryers in all bedrooms, iron and ironing board.
*These items are not necessarily provided for the whole of your stay - you may need to buy more.
Features: Indoor swimming pool, steam room, outdoor covered hot-tub (until 11pm), barrel sauna, games room, play equipment.
Food Deliveries: Dart Fresh, Asda, Sainsburys, Tesco, Waitrose and COOK will deliver to this property. Please arrange deliveries for after your 4pm arrival (you'll need to use Walnut Arbour as the delivery address). We recommend that you put your name and mobile number on the delivery information.
Games Room: Snooker table and table football.
Garden: Front courtyard/paved garden, play garden, rear courtyard, all secure.
Highchairs: 2 provided on request.
Hot Tub: The hot tub is in the front courtyard and is covered. It is not to be used after 11pm as consideration for neighbours is required.
Kitchen/Utility: 2 oven electric range cooker, 6 ring electric hob, microwave, dishwasher, US style fridge/freezer with ice maker and chilled water, washing machine, tumble dryer.
Music: 2 iPod docking stations. Note that, as per our Terms and Conditions, no additional amplification equipment can be brought to this property.
Parking: Off road parking for several vehicles.
Rooms: 6 bedrooms (2 ensuite shower rooms), bathroom, shower room, large kitchen/dining room, large living room, games room, pool hall, WC.
Room Configurations: All rooms have zip and link beds that can be arranged as super kings or twins.
Sauna: The barrel sauna is in the courtyard behind the pool hall and seats up to 8. It takes approximately 20 minutes to reach temperature (40 degrees) but this can take longer if it is very cold in the winter.
Stairgates: 3 fixed – 1 at the bottom of the stairs and 2 upstairs on the right and the left.
Steam Room: The steam room is in the pool hall and seats 3. This takes approximately 20 minutes to reach temperature (50 degrees) and can take longer when it is very cold in the winter.
Swimming Pool: The pool is in the attached spa hall and is heated to 28-30 degrees It measures 7m x 4m with a constant depth of 1m. There are steps to aid access. If guests wish to bring their own inflatables to use in the swimming pool these must not contain glitter.
TVs: There is SKY Movies and Sports on the TVs in the living room and games room. All bedrooms have Smart TVs with access to streaming sites.
Woodburner: There is a wood-burning stove in the living. Logs are supplied year round.
Please note that the following applies as per our Terms & Conditions and House Rules: No noise after 11pm (consideration for neighbouring properties) - no smoking or vaping – no candles, open flames, fireworks, lanterns or drones – personal electrical items must not be left charging unattended nor devices left plugged in whilst away from the property - appliances such as washing machines and cooking equipment should not be left running whilst away from the property – electrical items must only be used according to manufacturer’s instructions – personal extension leads and adapter blocks should not be used.