Here are some Frequently Asked Questions that may help you plan your stay at Berry House

What time can I arrive at the property?

The check in time for Berry House is 4pm. We can not allow you to arrive earlier than this as we will be busy preparing for your stay. If you think you might be earlier then why not stop at one of the recommended pubs or vist the nearby Tiverton or Taunton or Wellington.

We think we may like to travel down a bit earlier is there somewhere we could stop for something to eat before arriving?

There are lots of lovely pubs in the area around Berry House. We would recommend trying the pub in the nearby village of Waterrow - The Rock Inn or try nearby Bampton and one of the two pubs there. A good choice is always The Swan!

How do I find the property?

There are comprehensive directions provided in the My Booking section. Once you have made a booking you'll be able to access this from the sleeps12 homepage. Please use these instructions rather than Sat Nav as this can sometimes take you past the turning for the property. Please also pass these instructions to all members of your group.

Does this property require a cautionary deposit?

This property owner may require a cautionary deposit of up to £500 three weeks before your arrival. They will contact you directly to arrange this. More details about cautionary deposits can be found on this link.

Does this property allow two night stays?

Yes, this property has a two night weekend option. The two night breaks commence at 4pm on Friday and departure is by 4pm on Sunday. Please ensure that you have left the property promptly by 4pm. You run the risk of being charged for extra time in the property or having some, if not all, of your cautionary deposit held rather than being returned if you are found to be in or have been in the property after the 4pm departure time. 

We are thinking of inviting people over for the day is this allowed at your property?

Unfortunately this is not allowed at any of the sleeps12 properties. This is clearly set out in the Terms and Conditions that should have ben read at the time of booking. There is a maximum occupancy for each property that must not be exceeded for insurance purposes and every person who is a guest at the property must be added to the booking including their names and ages. If you think you may have invited people to visit then you must call the office so that relevant permissions can be obtained from the owners of the property. This is due to health and safety regulations as well as insurances.

Can I have a food delivery to the property?

Yes you can arrange to have a food delivery to the property on your arrival or during your stay. We ask that delivery slots are made for after the arrival time of 4pm and that you are there to receive the delivery personally. We recommend that you ensure that you put your mobile number and name on the delivery information. The following shops will deliver to this property: Asda, Waitrose, Sainsburys, Tesco and COOK. 

How do I access the property on the day of my stay? Will the owner meet me there or do I have to find the keys?

All of your check in information is provided for you about 4 weeks before your arrival. You will be emailed a link to this once it is available. You can view this check in information if you log into the My Booking section of the website using your booking reference number and your email address. On the check in information you'll be able to see the owners contact details in case you are going to be later than 4pm as well as how to access the key if a key lock is provided.

How should we leave the property when we depart?
It is important that your departure in no later than EXCEPT 2 night breaks, departure time is 4pm Sunday. 
We expect all rubbish to be bagged up and left outside the front of the property.
All washing up from your stay should have been done and put away with the dishwasher loaded with your final load and then turned on before you leave.
The kitchen table and kitchen surfaces to be wiped down.
Any spillages to be cleaned up during your stay
Please check all rooms to ensure that nothing is left behind.
Any furniture that has been moved during your stay, please return to its original position.
We do not expect beds to be stripped and all towels etc can be left in bathrooms
We are more understanding if any damage is notified asap
As we do not stay at the property we rely on our guests informing us of anything that is missing from the property or if anything is not working correctly.

Are dogs allowed at Berry House?

Dogs are always very welcome at Berry House, please remember that you will need to book them in and there is an extra charge of £50 per dog. There are also some dog rules that you will need to read and follow. You can find these here. Berry House is very rural and you are surrounded by farm land, there may be livestock in the fields next tothe house so please ensure that you have the dog under control at all times. Local pubs are very good about dogs too in this area so you may be able to take the dogs with you when you go out to eat. 

Is there WiFi at Berry House?

There is WiFi provided for you but remember that you are in a very rural location and sometimes the speed can be less than you expect. You can find out more information on this link. The house is also very old and so signal can vary throughout the house. If you think you may want to download items such as films then you will need to do this before you arive s we wouldn't want you to be disappointed. 

How big is the pool at Berry House?

The pool is 4m x 8m and a constant depth of 1.2m. It is heated by a Biomass boiler and so is kept at 30 degrees as much as possible. 

I think I can see that some of the bedrooms are not in the main house? Is this correct?

Yes you are right. 2 of the bedrooms are actually adjacent to the pool. You will need to leave the house cross a small concreate area and then you will find them.

Is there an AGA at Berry House?

There is an AGA at Berry House but there is also an electric hob and oven too if you are not feeling that familiar with an AGA. The owners will be happy to show you how to use it though.

What is provided for us in the property? Will we need to bring anything in particular with us?

There is enough crockery, cutlery and glasses for a dinner party, At least 2 toilet rolls per toilet, Salt and Pepper, Tea, Coffee, Sugar, Washing up liquid, Dishwasher tablets, Tea towels, Dish cloth and Scourer Sponge, Oven gloves, Kitchen roll, Tin foil, Cling film, Bin bags, Hand soap, Nespresso coffee machine and a few starter capsules, Welcome pack of shower gel, moisturiser and bath soak, hair dryers in 2 bedrooms, All bed linen, cot mattress sheets, bath robes, bath towels and hand towels We advise that you bring additional towels if you intend on using the pool and also suitable footwear to transit between the house and the pool.

Is there a coffee machine at Berry House?

There is a Nespresso machine and the owners leave a few capsules to get you started!

Are hen parties and stag parties allowed here? 

We do accept responsible hen and stag groups. Our properties are not designed to be party houses so would suit a more relaxed hen or stag group looking for luxury accommodation with plenty of facilities. Please ensure that you read all of the Terms and Conditions for this property before making your decision as to if this property is suitable for you. There must be no outside noise such as music after 11pm.

We have babies in our party are there any cots that we can use?

Yes Berry House has 2 cots and 2 toddler beds that can be requested. Toddler beds are suitable for children 4 years old and under. These are requested when you complete your bedroom configurations. There are also 2 high chairs you can use.

How do we book EXTRAS that are listed on the website?

It is great that you are looking to further enhance your stay while in this property! Thank you for using one of our recommended suppliers that we have mentioned in our EXTRAS for the property. Please contact them and arrange this. Once it has been arranged you will need to let us know by email or phone call who you have booked, when they are coming and how many people there will be. We need this information for insurance purposes.

Is there a BBQ at Berry House?

There is a BBQ at this property and it is charcaol. The charcoal can be bought from the owners. There is also a smoker with a pizza oven too!