Sleeps12 has grown from strength to strength over the years and we've gradually acquired more and more beautiful properties and a very knowledgable team who know them inside out; we are constantly working on our website which acts as a comprehensive 'one-stop holiday site' where you can find all you need to help you plan a fabulous large group holiday. We are proud of the service we provide to our guests.
Booking a holiday can be stressful but our aim is to make it easy for you. Customer service is very important to us so if you have any queries whilst booking your holiday or before you arrive rest assured that if you give us a call you'll come through to someone who really knows what they're talkign about; someone who can give the advice, guidance and reassurance you're looking for.
If you prefer to book and plan your holiday yourself, that's fine; we won't interfere. If you need recommendations for where to eat, places to visit, where to walk your dog, which caterers to use, which activities to book, and so on, it's all there on our website.
We like to think of it as a personalised approach to holiday letting; Sleeps12 helps you to plan your holiday right down to the finer details. Many of our guests return year after year and some even book several times in a twelve month period. This makes us happy, it emphasises that we've got it right, and the high quality and standards that we maintain will always lie at the core of our ethos.
We love to hear what our guests have to say about us, so we ask for feedback on each stay whether it's a 2 night weekend break or a week long family holiday; it's important to us and helps us to build on what we've achieved so far. We also get great feedback about the general experience of Sleeps 12 and the whole booking process. Have a read of some of these comments...
9/10 - Lovely trip with the family. The children really enjoyed the cottage and would highly recommend Sleeps12 for their professional exchange. - Cockercombe - Khatun - October 2018
9/10 - We would be more than happy to use Sleeps 12 as our agent as we thought you offered fabulous customer service. Many thanks
. - The Benches - Moss - October 2018
10/10 - We enjoyed everything from start to finish. You truly found us an amazing house. Anthony the owner was very welcoming and a real genuine guy. The house is amazing and we had the best time ever as a family of 15. Thank you so much Sleeps12.com. - Beaverbrook 20 - Guilfoyle - October 2018
"You always replied to my emails straight away. Questions were answered promptly. And you gave us an extra week to pay the balance. Not forgetting the call picked up by Jess at 16:46 on the Friday as we arrived in West Bagborough a little confused as we couldn’t find the lodge. Jess reassured us and directed us in. Stayed on the line until we found it. Very friendly and very patient she was. It was such a relief to finally get there."
- Hill - October 2018
"10/10 - House was absolutely stunning and the owner was so lovely! Communication from Sleeps 12 was second to none from start to finish; and I will definitely be booking through you again! :)" - Berry House - Davies - September 2018
"10/10 - Our party of ten including two children enjoyed the outdoor space, the pool and hot tub were favourites. The whole holiday at Ham Bottom was an unforgettable experience which would be hard to improve upon. Will definitely book with Sleeps 12 again." - Wright - August 2018
"10/10 - Just Perfect. The house is well laid out and beautifully decorated. The kitchen is well stocked with equipment and we did not want for anything. We had great weather so made full use of the pool and Jacuzzi which is well maintained and spotlessly clean. Our whole experience of Fuzzy Orchard is of pure luxury,we have taken away such wonderful memories and will definitely be back. If you are thinking of booking with Sleeps 12 do not hesitate, they are completely professional and nothing is too much trouble. Oh and thank you for the homemade cakes on arrival they were delicious!" - English - July 2018
"10/10 - The property was stunning and was ideal for a large party which included friends and family. The swimming pool, pool table, hot tub, huge outside barbecue, bbq hut and climbing frame all helped made the stay extra special. Lovely to be able to take our dog and plenty of places to walk around the property and local fields. The only feedback to improve our experience further at this property would be patio umbrellas for the outdoor seating area and a welcome pack on arrival that included milk for hot drinks. We have used a number of the Sleeps12 properties over the years and once again our expectations have been exceeded, thank you. Special thanks to Helen in the office for all her assistance with the booking."
- Kirrane - July 2018
"The house and location were perfect for bringing together lots of people. The organisation by both yourselves and the house owner was faultless. I can't think of a single thing we would want changed. - Calderwood - Hurstone - June 2018
"We would definitely go again and can't wait for our next Sleeps12 property!" - Henley - May 2018
"Excellent communication . Excellent location. Excellent house. Excellent welcome. Beautifully clean. Excellent swimming pool. Excellent facilities.
- Leese - Whitehaven - May 2018
"The whole experience was amazing, from choosing the property, booking it, all of the communication & then WOW." - Shields - Ham Bottom - April 2018
" ..thankyou to all the staff who were so pleasant"
- Hillier - Flossy Brook - April 2018
"Loved the swimming pool. Met by excellent staff. Excellent service on booking. All excellent. Thoroughly enjoyed ourselves. Can recommend the horse riding, lunch at Hood Arms Kilve followed by a walk down to Kilve beach."
- Topazio - Ramscombe - April 2018
"The whole process was really simple. Great that you could pay in instalments. Owner was very friendly. House was perfect!" - Luff - Viney Hill - April 2018
"Everyone at sleeps 12 answered all question promptly without any problem. Thank you so so much for a memorable hen weekend for my daughter." - Wood - Dancing Hill - April 2018
"Great staff at Sleeps12 who always replied to emails and sent relevant information." - Emery - April 2018
"Excellent service form Sleeps 12 and fantastic property owner who was very obliging." - Ahmad - April 2018
"Terrific property, great space and very clean. Couldn't fault it and will use again. Very helpful contact at all levels and prompt repayment of the cautionary deposit (by the owners)" - Mr Lewis - Coat Barn - January 2018
"The house was excellent and we can't fault our stay. First time I have used Sleeps 12 and I will use you again" - Mr Batchelor - Henfield Barn - January 2018
"The service we had from Sleeps 12 was excellent! The staff were very friendly and ready to help with any questions we had. The emails sent were always timely and very helpful. A fantastic experience from start to finish" - Ms Cairns - Flossy Brook - January 2018
"We had such a wonderful time at the house. From the original enquiry and booking with Sleeps 12 and the meet and greet by Amanda it all ran so well with no issues. Thank your to sleeps 12 and Amanda it truly was a weekend for the memory box" - Mrs Rigby - Foxcombe - January 2017
"I have just left some feedback for our stay at Hurstone House but I just wanted to thank you as a company. I have been very impressed with the efficiency and the way the booking was dealt with from start to finish. Everything has been so clear and concise. There are many companies out there who could certainly learn a lesson from you. We will definitely be using you again in the future'"- Mrs Greenwell - Hurstone - December 2017
"It was easy to book through Sleeps12'" - Mrs Ward - The Benches - December 2017
"Sleeps 12 were always available and very helpful" - Mr Lewis - Jurston Barn - December 2017
"Sleeps 12 were really good agents and I would definitely recommend them to anyone. They returned phone calls efficiently and answered all of our questions honestly" - Mrs Poole - Milgrove House - November 2017
"I found the booking process simple and straightforward and the staff in the office were very helpful in answering any queries. I used a number of suppliers listed on your website and found them all to be very good" - Mrs Burrows - Berry House - November 2017