Terms and Conditions
Note that these Booking Terms & Conditions apply to holidays booked prior to 17th December 2020. If you booked your holiday after that date please see here.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. WHEN YOU MAKE A RESERVATION YOU ARE ENTERING INTO A LEGALLY BINDING CONTRACT, THE TERMS OF WHICH ARE SET OUT IN THESE CONDITIONS:
"Owner" means, owner of the property being rented;
"Agent" means Sleeps12.com Limited;
"Applicant" means client applying to rent a property;
"Tenants" means Applicant that have taken up residence in a property;
"Booking Form" means the booking form specified by the Agent to be used by all Applicant.
Duration and Times of Lettings:
The Applicant can occupy a reserved property from 16.00 hours on the first day of the reservation, and the Applicant must ensure that he and any third parties who have been in occupation of a property as a result of a reservation leave prior to 10.00am hours on the date of departure as indicated on the Booking Form. Please note that some of our properties ask for a 9.30am check out; this information can be found under each individual property. The only exception to this is for a 2 night break where some properties allow a 2.00pm departure, but most allow a 4.00pm departure.
Applicants can provisionally reserve the property over the telephone with the Agent, resulting in a booking offer being emailed to the applicant or via the booking form on the website but no contract shall exist between the Applicant and the Owner until the terms and conditions have been agreed to and the Agent has received the relevant payment in accordance with and subject to the provisions of Condition 4 at which time the reservation will be confirmed subject to the Booking Form having been submitted with all required information to the satisfaction of the Agent.
For reservations made more than 12 weeks prior to the commencement date a non refundable booking fee of 20% of the total amount due must be paid to secure the booking. If a reservation is made less than 12 weeks before the commencement date the full amount (which includes the non refundable booking fee of 20%) is due together with any additional charges and must be tendered at the time of booking. In the event that the Agent does not accept an Applicant's reservation all moneys paid will be refunded immediately.
The balance of the full amount due in respect of the reservation and any additional charges are due 12 weeks before the commencement date.
Non payment of any sum by the due date will be deemed to be a cancellation and the Agent may re-advertise the property for reservations without prior notice to the Applicant. The Applicant shall remain liable for payment of the full amount due in respect of the reservation in accordance with the provisions of Condition 4.
Payments under these Conditions may be made by cheque (not post dated), bank transfer, debit card or credit card. All payments should be made to Sleeps12.com Limited. Any charges raised against Sleeps12.com Limited by their bank for handling dishonoured cheques or direct debit payments shall remain a liability of the Applicant and payment of any such charges will be paid onto the Applicant.
In agreeing to these terms and conditions the Applicant acknowledges and accepts that they are entering into a direct contract with the Owner in respect of the letting of the Property, and separately with Sleeps12.com Limited in respect of the reservation or booking of the property. Any payment received by Sleeps12.com Limited will comprise both a payment for the letting of the property due to the Owner of the property and a booking fee payable to Sleeps12.com Limited. Sleeps12.com Limited agrees that it is receiving payment for the letting of the property on behalf of the Owner as its disclosed agent and that any and all sums received by it from the Applicant in respect of the letting of the property will be paid to the Owner on behalf of the Applicant.
Bookings for The Granary and Quantock Barns please note: The site of The Granary and Quantock Barns operate a 24 hour CCTV system within and around the public and communal areas in the premises (including Quantock Lakes Wedding Venue and Accommodation) which are used for the following purposes; to protect the health and safety of guests and staff, to protect and manage the premises, and for quality control purposes. By making a booking or visiting Quantock Lakes and Inwood Farm you agree to the use of CCTV on and around the premises.
Bookings for Holemoor Stables: this property is accessed via security coded electronic gates and the drive is surveyed by 24 hour CCTV. This is used for the following purposes: to protect the health and safety of residents, guests and staff, to protect and manage the premises, and for quality control purposes. By making a booking or visiting Holemoor Stables you agree to the use of CCTV on and around the premises.
Bookings for Ortus House: Security cameras operate to the front of the house and the outdoor pool area and are used for the following purposes: to protect the health and safety of guests and staff, to protect and manage the premises, and for quality control purposes. By making a booking or visiting Ortus House you agree to the use of CCTV in the areas mentioned.
Bookings for Millgrove, Wayside, Herons Bank or Foxhill Lodge: Security cameras operate on the ouside areas, including the play areas, to protect the health and safety of guests and staff, to protect and manage the premises, and for quality control purposes. By making a booking or visiting these properties you agree to the use of CCTV in the areas mentioned.
Bookings for Hurstone: Security cameras operate on the ouside areas, including the entrance gate, rear gate and the parking area and garden in front of Hurstone. This is protect the health and safety of guests and staff, to protect and manage the premises, and for quality control purposes. By making a booking or visiting these properties you agree to the use of CCTV in the areas mentioned.
ALL APPLICANTS ARE ADVISED TO TAKE OUT PERSONAL HOLIDAY CANCELLATION INSURANCE.
Any request to cancel a booking must be made in writing to the Agent. The Applicant shall remain liable for all the payments due in respect of the reservation whether or not they have been paid at the time of cancellation. The Agent will offer the property for reservation and will use his reasonable endeavors to obtain a reservation for the property in respect of the cancellation period. If the Agent is successful the Applicant will be refunded the difference between moneys they have paid less the sums receivable from the re-letting after deduction of all costs and expenses incurred by the Agent which shall include the non refundable booking fee of 20%.
The Agent reserves the right to amend the price quoted in the brochure or rates sheet due to errors or omissions. In such circumstances the Agent will contact the Applicant as soon as the Agent becomes aware of an increase in charges. If the Applicant does not wish to pay the increase the Applicant shall be entitled to cancel the reservation and receive a full refund for all monies paid in respect of the reservation providing notice of cancellation is given in accordance with the provisions of Condition 4 and within 7 days from the Applicant receiving notice of the amendment to the price to be charged from the Agent.
The Applicant agrees:
- to pay for any losses or damages to the property or its fixtures, fittings or decor, howsoever caused (reasonable wear and tear excluded);
- to take good care of the property and leave it in a clean and tidy condition at the end of the tenancy (extra cleaning can be charged);
- not to smoke at the property;
- not to use any amplified equipment other than that provided;
- not to cook anywhere on the property other than in designated kitchen areas including BBQ lodge and BBQs; and
- not to bring any pets to the property unless previously agreed in writing with the Agent and included in the booking.
Damages and Security Deposit:
Most property owners require a damage/security deposit. If required this payment can be made You may either by credit card (not all properties have this facility) or bank transfer before your arrival at your accommodation. This amount is fully refundable providing the property is left clean and tidy, that there have been no breakages, extra cleaning required or any extra people found to be staying at the property.
In the event that the Applicant or anyone staying at the property during the Applicant's reservation period causes damage or incurs a need for professional cleaning services or leaves the property without settling invoices for additional services or supplies received during the Applicant's reservation period the guest will be notified in writing of the details of any extra costs incurred within 10 working days after the end of the reservation period and this amount shall be deducted from the Damage Deposit, if one has been taken, or payment will be required by the applicant.
Swimming Pool and Spa Equipment:
The Applicant agrees that the use of any swimming pool facility and spa equipment is at the Applicant's (or any third party residing in the property during the period of the Applicant's reservation) risk in all respects. The Applicant agrees to observe the "Regulations and Conditions Governing the Use of Swimming Pool, Spa and Ancillary Equipment" which form part of these Conditions and to ensure that any third party residing in the property during the period of the Applicant's reservation also abides by the same.
Authority to Sign / Miscellaneous:
The Applicant acknowledges that he/she/they are authorised to complete the Booking Form on behalf of all persons who will occupy the property throughout the duration of the reservation and that those persons are aware of the terms of these conditions.
The Applicant shall be a member of the party occupying the property and hereby agrees to the following:
- If the majority of the individuals residing in the property during the period of the Applicant's reservation are under 30 years old, or if the party are all of the same sex, the Agent must be notified in writing;
- There is no charge for extra children under the age of 2 although this is restricted to a maximum of two unless arranged directly with the Owner;
- The property details state the maximum number of persons permitted to occupy the property and grounds at anytime;
- No smoking is permitted with in the property;
- You must not cause a nuisance or disturbance to neighbouring accommodation or behave in an unreasonable way. The playing of music or making a noise which is clearly audible in a nearby accommodation is not permitted after 11.00 pm.
- No subletting of the property, in part or full, is allowed, unless in total agreement with the owner at time of booking.
- To only have those members of the group that are stated on the guest list in the property and not exceed the maximum occupancy for the property (with the exception of services booked through the Agents website, ie. pampering team) at any time unless agreed by the Agent in consultation with the Owner.
- To alert the owner of the property via the numbers given in the check-in information at the earliest convenience of any issue with the property, facilities, grounds or equipment. If the owner has not been contacted during the stay and a chance to ‘make right’, if an issue or complaint is made after the stay the Applicant does not have the right to any compensation of any kind.
- To acknowledge that if the property is described as having WiFi/ an internet connection please note that speeds vary especially in rural areas and coverage in properties vary. Guests must not use the internet for illegal purposes. The Owner or Agent will not be held responsible for limited WiFi in the property. In the same manner mobile phone signal varies at each property and the Owner or Agent can not guarantee signal or connection.
- No fireworks or sky lanterns shall be used at the property or surrounding area.
- No drones to be used at any time at any property.
Any breach of these provisions will constitute a breach of contract, the Owner may terminate the reservation forthwith in which event all moneys paid by the Applicant will be forfeited and the Applicant and any third party residing in the property during the period of the Applicant's reservation may be required to vacate the property with immediate effect.
The Owner reserves the right to take possession of the property at any time where damage or nuisance has been caused by the Applicant or any third party residing in the property during the period of the Applicant's reservation. In such an event neither the Owner nor the Agent shall be liable to make any refund of any monies paid by the Applicant whatsoever.
Restricted Mobility Applicants:
Where the access to, layout or other physical feature of a property may be reasonably foreseen to cause individuals with restricted mobility difficulties the Owner and the Agent have endeavoured to ensure that the information provided in respect of the property has made this clear. Applicants are required to inform the Agent in writing on submission of the Booking Form of the requirements of any third party due to be residing at the property during the Applicant's period of reservation with regard to any restricted mobility issues that may exist.
Please note that neither the Agent nor the Owner accept any responsibility for the provision of equipment or any form of care required by any person due to any form of disability or restricted mobility regardless of the cause.
The reservation confers upon the Applicant the right to occupy the property for a holiday within the meaning of Section 9 of the Rent Act 1977.
Non-Availability of Property:
If for any reason beyond the control of either the Agent or the Owner the property is not available on the date booked or the property is unfit for purpose, neither the Agent nor the Owner can accept any responsibility or pay any form of compensation where the circumstances causing the non-availability of the property amount to "force majeure".
Circumstances that will be deemed to amount to "force majeure" include destruction or damage to the property as a result of fire; flood; explosion; storm or other weather damage; break-in or other criminal damage or any other occurrence beyond the reasonable control of either the Agent of the Owner.
All monies paid in advance by the Applicant will be refunded in full but the Applicant shall have no further claim against either the Agent or the Owner.
This Condition 14 sets out the entire financial liability of the Agent and the Owner (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Applicant in respect of any breach of this agreement; any use made by the Applicant or any third party residing or making use of the property during the Applicant's period of reservation and any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.
All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement. Nothing in this agreement limits or excludes the liability of the Agent or Owner for death or personal injury resulting from negligence or for any damage or liability incurred by the Applicant as a result of fraud or fraudulent misrepresentation by the Agent or Owner.
Neither the Agent or Owner shall be liable for loss of profits; loss of business; loss of anticipated savings; loss of personal property or possessions; loss of use of the property or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses in respect of the reservation.
The Agent and / or the Owner's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the conditions of this agreement shall be limited to the monies paid in respect of the Applicant's reservation under the conditions of this Agreement.
Any vehicle(s) of the Applicant or any third party making use of the property during the period of the Applicant's reservation is left at the property entirely at the risk of the owner of the vehicle.
Any bookings made with external companies for activites, catering, pampering etc are entered into in a seperate agreement and are not the responsibility of Sleeps12.com Limited. It is the responsibility of all external organisations to make sure that all information is current and correct.
In the event of discrepancy between these conditions and any other document, these conditions shall prevail.
Regulations and Conditions For the use of the Pool and Play Equipment
WE REQUIRE THAT OUR GUESTS READ AND AGREE TO THE FOLLOWING CONDITIONS WHICH SHOULD BE READ IN CONJUNCTION WITH AND FORM PART OF THE BOOKING CONDITIONS.
The Tenants agree:
- That every care should be taken when around or using the pool.
- Guests should ensure that they shower prior to entering the pool or hot tub to ensure no foreign items enter the pool or hot tub that will cause damage to the facility or the water.
- Fake tan, sun tan lotion, body lotions and moisturisers should not be worn when in the pool or hot tub as they can cause issue with water quality. No compensation will be given if facilities stop working or become unusable and these, or similar, are found to be the cause.
- Guests should ensure that all costumes or clothing is chlorine protected to prevent fading or damage. The costumes or clothing must be rinsed after every use. The Agent or Owner will not be held responsible for items that are damaged.
- To make sure that the cover (where provided) is always replaced after use to retain the heat.
- To note that the cover must be completely removed and that it is dangerous to be in the water with the cover on or partially on.
- That no one should swim while under the influence of alcohol or drugs.
- Hot tubs should not be used by children under 16 or by pregnant women, doctors advice should be sought prior to using if on medication.
- Guests should ensure that they take breaks regularly when using the hot tub to avoid dehydration. We recommend taking a break every 20 minutes to re-stabilise core temperature.
- Not to take any glass items near the pool or hot tub area.
- No food or drink should be taken into the pool or hot tub or surrounding area.
- Guests should note that some pools have a shallow end and a deep end and for your own safety diving is strictly prohibited. Signs will indicate pool depth.
- To ensure that children under 16, or any novice swimmer of any age, are always supervised by an adult and confident swimmer at all times.
- To behave in such a manner as not to disrupt the enjoyment of other people staying in the near vicinity or prejudice the reputation of the owner of the property.
- The holiday of any Applicant or third party residing or making use of the property during the period of the Applicant's reservation in breach of this clause may be terminated immediately and without compensation or any further obligation.
- Any damage to the pool or spa facilities arising out of misuse or as a result of negligence and/or failure to follow the instructions herein will be chargeable to the Applicant.
- To use the pool, play equipment and trampoline at their own risk.
- In addition to these conditions guests should follow any guidance at the property that the Owner has provided.
- Neither the Owner, Agent, hot tub/pool cleaners or company accept any responsibility for illness, injury, reaction or condition resulting in using any of the pool, hot tub or spa facilities.
- Not to alter or tamper with the pool equipment.
- If using a tennis court, non marking trainers should be worn and not used for any other activity other than to play tennis.
- The net must be wound down and bungees attached after each use.