Sleeps12.com - Covid-19 Statement

UPDATE 4TH JANUARY 2021

Due to the current lockdown our properties are closed. This will be reviewed on 29th January for Wales and 15th February for England.

The Covid-19 pandemic imposes considerable difficulties on our customers, on our owners and on ourselves as a business, requiring us at Sleeps12 to constantly monitor the government's rapidly evolving guidelines and legislation and act accordingly. For the latest information, please see the following trusted websites, which will contain the most current information.

NHS Covid Information

Gov.uk

WHO Covid-19

Our concern is always to ensure that we are properly acting within the law and that our properties are safe to operate. On that basis, we are fully compliant with government and industry guidelines designed to ensure the health and well being of both staff and guests. Very strict cleaning routines have been implemented at each and every one of our properties, and before opening to guests all property owners are required to complete a Visit England Accredited Online Certificate. To see the latest guidelines, see our Visit England - 'Good To Go' Certificate information or PASC UK Self-catering COVID-19 Cleaning Guidelines.

If any of our properties have to be closed for any reason, including lockdown, or you are lawfully unable to travel, then a full refund is given, If at the time of the booking and as a result of government guidance or restrictions, the property is available to you but your party mix is against the guidance and you decide you do not wish to travel, we will do our best to facilitate a change of date subject to the property owners agreement, however this is at the full discretion of the property owner. If less guests are allowed to attend then we can look to negotiate a reduced price with the owner.

We consider that through the effective implementation of these measures, we have underscored the fact that self-catering accommodation is a low risk service provider, both generally and within the hospitality sector.  

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