Here are a few frequetly asked questions that may help you plan your stay at Pound Farm

What time can I arrive at the property?

Arrival time for Pound Farm is 4pm. Please do call the owner (contact details in your check in information) when you are about 30 minutes from the property and if you anticipate that you are going to be later than 4pm. The owner will come and show you around the property and answer any questions once you have arrived. Departure time is 10am for 3 night weekend breaks and mid week breaks. For two night breaks the departure time is 4pm. 

Where can I find directions to Pound Farm?

When you make a booking you'll be able to see the directions to the property by logging in to your booking. You can access this from the sleeps12 homepage or on any automated emails that you are sent. The address is also shown on the Pound Farm property page. Please do not rely on SatNav as this is sometimes not accurate in the rural location of Pound Farm. 

We may like to travel down to the property a little earlier. Is there anywhere recommended to stop, either to stretch our legs or have something to eat?

The nearby town of Taunton has a variety of cafes, resturants and pubs which you may enjoy. There are the usual high street eateries as well as some great independent places to stop. We would also recommend The Cross Keys which is just a few miles from the property.

Where should I park when I get to Pound Farm?

Please park in front of the grey garage doors and/or to the left of the single garage door, there are signs and lines to guide you. 

How do I access the property when I arrive?

There is a key safe located in the front porch of the proprty. The key code will be given to you in the check in information. All other keys will be left in the kitchen for you.

What time should we depart from Pound Farm?

Check out time is 10am, please ensure that you are all packed and ready to leave by this time. 2 ngith stays have a check out time of 4pm on Sunday. Do make sure that you have left by this time. I you are found to still be in the proeprty extra charges may be made or the cautionary deposit you have paid mayh be retained. 

Does this property require a cautionary deposit?

This property owner may require a cautionary deposit of up to £500 three weeks before your arrival. They will contact you directly to arrange this. More details about cautionary deposits can be found on this link. There is also an honesty box in the house for minor breakages. If any damage occurs or a fualt please alert the owners using their contact details during your stay so that any maintenance can be arranged.

Does this property allow two night stays?

Yes, this property has a two night weekend option. The two night breaks commence at 4pm on Friday and departure is by 4pm on Sunday. Please ensure that you have left the property promptly by 4pm. You run the risk of being charged for extra time in the property or having some, if not all, of your cautionary deposit held rather than being returned if you are found to be in or have been in the property after the 4pm departure time. 

Can I have a food delivery to the property?

Yes you can arrage to have a food delivery to the property on your arrival or during your stay. We ask that delivery slots are made for after the arrival time of 4pm and that you are there to receive the delivery personally. We recommend that you ensure that you put your mobile number and name on the delivery information. The following shops will deliver to this property: Asda, Waitrose, Sainsburys, Tesco and COOK. 

We are thinking of inviting people over for the day is this allowed at your property?

Unfortunately this is not allowed at any of the sleeps12 properties. This is clearly set out in the Terms and Conditions that should have ben read at the time of booking. There is a maximum occupancy for each property that must not be exceeded for insurance purposes and every person who is a guest at the property must be added to the booking including their names and ages. If you think you may have invited people to visit then you must call the office so that relevant permissions can be obtained from the owners of the property. This is due to health and safety regulations as well as insurances.

What can we find supplied for us in the property?

There is enough crockery, cutlery and glasses for a dinner party, at least 1 toilet rolls per toilet, Salt and Pepper, Tea, Coffee, Sugar, Washing Up Liquid , Dishwasher Tablets (10), Tea Towels, Dish Cloth and Scourer Sponge, Oven Gloves, Kitchen Roll, Kitchen Foil, Cling Film, Bin Bags, 2 in 1 washing tablets (6), Hand Soap, Welcome pack of shower gel, shampoo and hand soap, Hair dryers in all bedrooms, All bed linen, cot mattress sheets, bath robes, bath towels and hand towels are supplied - WE RECOMMEND BRINGING EXTRA TOWELS FOR THE SWIMMING POOL AND FOOT WEAR (FLIP FLOPS) FOR GOING OUT TO THE POOL.

How should we leave the property when we depart?
It is important that your departure in no later than 10.am EXCEPT 2 night breaks, departure time is 4pm Sunday. 
We expect all rubbish to be bagged up and left outside the front of the property.
All washing up from your stay should have been done and put away with the dishwasher loaded with your final load and then turned on before you leave.
The kitchen table and kitchen surfaces to be wiped down.
Any spillages to be cleaned up during your stay
Please check all rooms to ensure that nothing is left behind.
Any furniture that has been moved during your stay, please return to its original position.
We do not expect beds to be stripped and all towels etc can be left in bathrooms
We are more understanding if any damage is notified asap
As we do not stay at the property we rely on our guests informing us of anything that is missing from the property or if anything is not working correctly.

What size is the pool at Pound Farm?

The pool is large at 10m x 3.5m. 

How do we book EXTRAS that are listed on the website?

It is great that you are looking to further enhance your stay while in this property! Thank you for using one of our recommended suppliers that we have mentioned in our EXTRAS for the property. Please contact them and arrange this. Once it has been arranged you will need to let us know by email or phone call who you have booked, when they are coming and how many people there will be. We need this information for insurance purposes.

Are there any cots or toddler beds at Pound Farm?

Children are very welcome at Pound Farm, we have lovely gardens for them to play in and we are surrounded by wonderful farmland. There are two travel cots and two toddler beds available for gests use. These need to be requested when bedrrom configurations are completed. They can only go in certain bedrooms.  There are also two high chairs at this property. 

We would like to bring some well behaved dogs, are we allowed?

Pound Farm welcomes two well behaved dogs. These are charged at £50 each and must be added to your booking. You can add these yourself by logging into the My Booking section of the sleeps12 website or call the office and we can take details over the phone. There is a very useful utility room near the front door where we appreciate dogs being left overnight or when they are wet. Please follow the dog rules before deciding to bring your dog.

 

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