We have put together some Frequently Asked Questions that may help you plan your stay at The Benches

We are looking forward to our stay at The Benches but what time can we arrive?

The Benches has a check in time of 4pm. The owners can not allow access to the property before then unfortunately. All properties need the full 6 hours between the previous booking for cleaning and maintence of the property. It needs to be completely ready for you at 4pm. If you think you may be a little early then why not stop somewhere nearby to explore or to have something to eat. We would recommend Monmouth.

How do I find the property?

There are comprehensive directions provided in the My Booking section. Once you have made a booking you'll be able to access this from the sleeps12 homepage. Please use these instructions rather than Sat Nav as this can sometimes take you past the turning for the property. Please also pass these instructions to all members of your group.

Does this property require a cautionary deposit?

This property owner may require a cautionary deposit of up to £500 three weeks before your arrival. They will contact you directly to arrange this. More details about cautionary deposits can be found on this link.

Does this property allow two night stays?

Yes, this property has a two night weekend option. The two night breaks commence at 4pm on Friday and departure is by 4pm on Sunday. Please ensure that you have left the property promptly by 4pm. You run the risk of being charged for extra time in the property or having some, if not all, of your cautionary deposit held rather than being returned if you are found to be in or have been in the property after the 4pm departure time. 

We are thinking of inviting people over for the day is this allowed at your property?

Unfortunately this is not allowed at any of the sleeps12 properties. This is clearly set out in the Terms and Conditions that should have ben read at the time of booking. There is a maximum occupancy for each property that must not be exceeded for insurance purposes and every person who is a guest at the property must be added to the booking including their names and ages. If you think you may have invited people to visit then you must call the office so that relevant permissions can be obtained from the owners of the property. This is due to health and safety regulations as well as insurances.

Can I have a food delivery to the property?

Yes you can arrange to have a food delivery to the property on your arrival or during your stay. We ask that delivery slots are made for after the arrival time of 4pm and that you are there to receive the delivery personally. We recommend that you ensure that you put your mobile number and name on the delivery information. The following shops will deliver to this property: Asda, Waitrose, Sainsburys, Tesco and COOK. 

How do I access the property on the day of my stay? Will the owner meet me there or do I have to find the keys?

All of your check in information is provided for you about 4 weeks before your arrival. You will be emailed a link to this once it is available. You can view this check in information if you log into the My Booking section of the website using your booking reference number and your email address. On the check in information you'll be able to see the owners contact details in case you are going to be later than 4pm as well as how to access the key if a key lock is provided.

What is provided for us at the property?

Enough crockery, cutlery and glasses for a dinner party, Salt and Pepper, Tea, Coffee, Sugar, Washing Up Liquid, Dishwasher Tablets, At least 2 toilet rolls per toilet, Tea Towels, Dish Cloth and Scourer Sponge, Oven Gloves, Kitchen Roll, Kitchen Foil, Cling Film, Bin Bags, Hand Soap, Hair dryers in two bedrooms, All bed linen, cot mattress sheets, bath towels and hand towels are supplied. PLEASE BRING EXTRA TOWELS FOR THE SWIMMING POOL, SAUNA AND HOT-TUB.

How should we leave the property when we depart?
It is important that your departure in no later than 10.am EXCEPT 2 night breaks, departure time is 4pm Sunday. 
We expect all rubbish to be bagged up and left outside the front of the property.
All washing up from your stay should have been done and put away with the dishwasher loaded with your final load and then turned on before you leave.
The kitchen table and kitchen surfaces to be wiped down.
Any spillages to be cleaned up during your stay
Please check all rooms to ensure that nothing is left behind.
Any furniture that has been moved during your stay, please return to its original position.
We do not expect beds to be stripped and all towels etc can be left in bathrooms
We are more understanding if any damage is notified asap
As we do not stay at the property we rely on our guests informing us of anything that is missing from the property or if anything is not working correctly.

Are dogs allowed at The Benches?

Yes, The Benches can welcome up to two well behaved dogs. These should always be added to the booking and have a £50 per dog charge. Please ensure that you call the office to arrange this. Please note the dog rules for the proeprty which cna be found here.

Do we need to bring a travel cot with us?

There are two travel cots and one toddler bed available for little ones. The toddler bed is suitable for children 4 years old and under. There are also two highchairs. All of these items can be requested when you complete your bedroom configurations. Please also make sure that the babies and children are on the guest list with their names and ages. 

Is the pool available all year round?

The outdoor pool at The Benches is glorious and is available Easter to the end of October. It is then covered. The pool is heated while it is in use. The hot tub is available all year around.

There is a lovely Wood Burning Stove at The Benches are the logs supplied or should we bring our own?

The logs are supplied at The Benches for you to use. 

How do we book EXTRAS that are listed on the website?

It is great that you are looking to further enhance your stay while in this property! Thank you for using one of our recommended suppliers that we have mentioned in our EXTRAS for the property. Please contact them and arrange this. Once it has been arranged you will need to let us know by email or phone call who you have booked, when they are coming and how many people there will be. We need this information for insurance purposes.