Booking:

We are able to hold a booking for 2 days if required. A 20% deposit is then necessary to secure the booking. The final amount is due 12 weeks prior to the arrival date. A £500 security deposit is required the week before you arrive and will be returned within 10 days of your departure, provided that the property is left in a satisfactory condition.

Stay Duration:

2 night weekend: 4pm Fri - 4pm Sun
3 night weekend: 4pm Fri - 9.30am Mon
3 night weekend: 4pm Thurs - 4pm Sun
4 night weekend: 4pm Thurs - 9.30am Mon
7 night week: 4pm Fri - 9.30am Fri

Arrival:

Property address: This can be found under the map on the overview for the property, or once you have made a booking you'll find it within your booking information.

Directions: Once you have secured your holiday you'll find directions within your booking information.

Check In: 4 weeks before your stay you will be able to access your Check In Details within your booking. Here you will find the owners/managers contact information and details of how to access the property on your arrival.

Useful Information:

Catering, pampering and activities: These can all be booked directly with the provider and can be found under EXTRAS.

Places to eat: Please see THINGS TO DO for information on places to eat near the property.

Property information:

Number of guests: This property sleeps 14 guests in 5 bedrooms. 

Cots: 1 cot and 1 highchair are available at no extra charge. These should be selected when doing your room configurations.

Room configurations: All bedrooms have zip and link beds that can be arranged as superkings or twins. Bedrooms 2-5 all have an additional single bed so you can have the beds configured as a superking and one single or as three singles. You can see where these bedrooms are view on the FLOOR PLANS.

Dogs: Pets are not allowed at this property.

BBQ: There is a gas BBQ with gas provided; this can be used from Easter to the end of October.

WIFI: There is WiFi at Herons Bank, however this is a rural location and so the speeds may not be as quick as you are used to. We would recommend that you download anything that you might need before your stay to avoid being disappointed. 

Sky: This property has SKY Sports & Movies in the sitting room.

Music: There is a Bose bluetooth speaker at Herons Bank, and portable speakers in the pool hall.

Food deliveries: Asda, Waitrose, Sainsburys, Tesco and COOK will all deliver to this property. Please arrange deliveries for after your 4pm arrival. We recommend that you put your name and mobile number on the delivery information.

What's provided for your stay: There is enough crockery, cutlery and glasses for a dinner party. You'll find at least 2 toilet rolls per toilet. salt and pepper, tea, coffee, sugar, washing-up liquid, dishwasher tablets, tea towels, a dish cloth and scourer sponge, ovengloves, kitchen roll, tin foil, cling film, bin bags, hand soap, Welcome Packs of shower gel, shampoo and conditioner. Hairdryers in all bedrooms.

Bed linen and towels: All duvets, pillows and bed linen are provided. Duvets and pillows are filled with synthetic fibres. Cot mattress sheet, bath towels, hand towels and robes are supplied.

Swimming towels: These are not provided. We recommend that you bring extra towels and appropriate footwear (flip-flops) for use in the pool hall.

Swimming pool: The pool is in the pool hall off the games room. It is heated to 28-30 degrees, measuring 16ft x 32ft, with a constant depth of 4.6ft. There are steps in the pool to aid access.

Neighbours: Please read our Terms and Conditions regarding noise.

Nearest shops: Please see THINGS TO DO for information on towns and shops.

Taxis: This information can be found on EXTRAS.

Departure: For information on how to leave the property please click HERE.

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