Here are a few Frequently Asked Questions that may help you plan your stay at Halse Water House. 

What time can I arrive at the property?

The check in time for Halse Water House is 4pm. We can not allow you to arrive earlier than this as we will be busy preparing for your stay. If you think you might be earlier then why not stop at one of the recommended pubs or vist the nearby town Taunton

Halse is a very pretty area so you may like to take a stroll in the surrounding area or even visit the West Somerset Railway. There are a few pubs and resturants in the local area including in Bishops Lydeard and also in Halse, The New Inn is the nearest pub to the property.

How do I find the property?

There are comprehensive directions provided in the My Booking section. Once you have made a booking you'll be able to access this from the sleeps12 homepage. Please use these instructions rather than Sat Nav as this can sometimes take you past the turning for the property. Please also pass these instructions to all members of your group.

Where is the parking for Halse Water House?

There is a graveled drive providing parking for several cars. The track to the right of the house belongs to the neighbouring property and should not be used.

Does this property require a cautionary deposit?

This property owner may require a cautionary deposit of up to £500 three weeks before your arrival. They will contact you directly to arrange this. More details about cautionary deposits can be found on this link.

Does this property allow two night stays?

Halse Water House does allow a 2 night break. These are from 4pm on Friday to 4pm on Sunday. Please select the 2 night break option on booking. You must make sure that you have left the proeprty by 4pm on the Sunday, if you have been found to have stayed past this time then you will be charged extra for the time or you'll lose the cautionary deposit that you have paid.

We are thinking of inviting people over for the day is this allowed at your property?

Unfortunately this is not allowed at any of the sleeps12 properties. This is clearly set out in the Terms and Conditions that should have ben read at the time of booking. There is a maximum occupancy for each property that must not be exceeded for insurance purposes and every person who is a guest at the property must be added to the booking including their names and ages. If you think you may have invited people to visit then you must call the office so that relevant permissions can be obtained from the owners of the property. This is due to health and safety regulations as well as insurances.

Can I have a food delivery to the property?

Yes you can arrange to have a food delivery to the property on your arrival or during your stay. We ask that delivery slots are made for after the arrival time of 4pm and that you are there to receive the delivery personally. We recommend that you ensure that you put your mobile number and name on the delivery information. The following shops will deliver to this property: Asda, Waitrose, Sainsburys, Tesco and COOK.

What can we find supplied for us in the property?

At the property we supply some items for you, please find a list of these below:

There is enough crockery, cutlery and glasses for a dinner party. Salt and Pepper. Tea, Coffee, Sugar. Olive oil, Washing Up Liquid. Dishwasher Tablets. Tea Towels. J Cloths.  Oven Gloves.  Bin Bags. Kitcehn roll, tin foil, cling film, 2 in 1 washing tablets, Hand Soap. Welcome pack of  Shower Gel. 2 toilet rolls per toilet. Hair dryers in all bedrooms (6), All bed linen,  one cot mattress sheet, bath towels and hand towels are supplied. We recommend bringing extra towels and footwear for going out to the hot tub.

How should we leave the property when we depart?
It is important that your departure in no later than 10.am EXCEPT 2 night breaks, departure time is 4pm Sunday. 
We expect all rubbish to be bagged up and left outside the front of the property.
All washing up from your stay should have been done and put away with the dishwasher loaded with your final load and then turned on before you leave.
The kitchen table and kitchen surfaces to be wiped down.
Any spillages to be cleaned up during your stay
Please check all rooms to ensure that nothing is left behind.
Any furniture that has been moved during your stay, please return to its original position.
We do not expect beds to be stripped and all towels etc can be left in bathrooms
We are more understanding if any damage is notified asap
As we do not stay at the property we rely on our guests informing us of anything that is missing from the property or if anything is not working correctly.

Is there a BBQ at this property? 

There is a gas BBQ at Halse Water House and the gas is supplied. 

Is there WiFi at the property?

There is WiFi at the property but please be aware that Halse Water House is in a rural location and so the speeds may not be as quick as you are used to. More information can be found here. We would recommend that you download anything that you might need before your stay to avoid being disappointed. 

Do I need to bring my own cot or toddler bed?

Halse Water House has 1 cot available. This can be requested when you complete your bedroom configurations. There is also a travel cot that could be requested. 

Are dogs allowed at this property?

No, unfortunately Halse Water House does not allow dogs. 

Are Hen and Stag Parties allowed at Halse Waer House?

No, Halse Water House does not allow hen or stag groups. Single sex groups may be allowed but you must contact the office before making a booking. The office can be contacted on 01823 665500.

How do we book EXTRAS that are listed on the website?

It is great that you are looking to further enhance your stay while in this property! Thank you for using one of our recommended suppliers that we have mentioned in our EXTRAS for the property. Please contact them and arrange this. Once it has been arranged you will need to let us know by email or phone call who you have booked, when they are coming and how many people there will be. We need this information for insurance purposes.

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