Here are a few Frequantly Asked Questions that may help you plan your stay:
What time can I arrive at the property?
The check in time for Culmbridge House is 4pm. We can not allow you to arrive earlier than this as we will be busy preparing for your stay. If you think you might be earlier then why not stop at one of the recommended pubs or vist the nearby towns of Wellington or Taunton?
There is a local pub in the village called The Catherine Wheel where you may like to stop for a bite to eat or a few miles away in Culmstock a pub called The Culm Valley Inn.
How do I find the property?
There are comprehensive directions provided in the My Booking section. Once you have made a booking you'll be able to access this from the sleeps12 homepage. Please use these instructions rather than Sat Nav as this can sometimes take you past the turning for the property. Please also pass these instructions to all members of your group.
Does this property require a cautionary deposit?
This property owner may require a cautionary deposit of up to £500 three weeks before your arrival. They will contact you directly to arrange this. More details about cautionary deposits can be found on this link.
Does this property allow two night stays?
Yes, this property has a two night weekend option. The two night breaks commence at 4pm on Friday and departure is by 4pm on Sunday. Please ensure that you have left the property promptly by 4pm. You run the risk of being charged for extra time in the property or having some, if not all, of your cautionary deposit held rather than being returned if you are found to be in or have been in the property after the 4pm departure time.
We are thinking of inviting people over for the day is this allowed at your property?
Unfortunately this is not allowed at any of the sleeps12 properties. This is clearly set out in the Terms and Conditions that should have ben read at the time of booking. There is a maximum occupancy for each property that must not be exceeded for insurance purposes and every person who is a guest at the property must be added to the booking including their names and ages. If you think you may have invited people to visit then you must call the office so that relevant permissions can be obtained from the owners of the property. This is due to health and safety rgqulations as well as insurances.
Can I have a food delivery to the property?
Yes you can arrage to have a food delivery to the property on your arrival or during your stay. We ask that delivery slots are made for after the arrival time of 4pm and that you are there to receive the delivery personally. We recommend that you ensure that you put your mobile number and name on the delivery information. The following shops will deliver to this property: Asda, Waitrose, Sainsburys, Tesco and COOK.
What can we find supplied for us in the property?
The property owners ensure that there is enough crockery, cutlery and glasses for a dinner party. At least two toilet rolls per toilet, salt and peper, tea, coffee, sugar, washing up liquid, dishwasher tabs x 6, tea towels, dish cloth, bin bags, hand soap. All bed linen, cot mattress sheets, bath towels and hand towels are supplied. WE RECOMMEND BRINGING EXTRA TOWELS FOR THE SWIMMING POOL AND FOOTWEAR FOR GOING OUT TO THE POOL.
How should we leave the property when we depart?
It is important that your departure in no later than 10.am EXCEPT 2 night breaks, departure time is 4pm Sunday.
We expect all rubbish to be bagged up and left outside the front of the property.
All washing up from your stay should have been done and put away with the dishwasher loaded with your final load and then turned on before you leave.
The kitchen table and kitchen surfaces to be wiped down.
Any spillages to be cleaned up during your stay
Please check all rooms to ensure that nothing is left behind.
Any furniture that has been moved during your stay, please return to its original position.
We do not expect beds to be stripped and all towels etc can be left in bathrooms
We are more understanding if any damage is notified asap
As we do not stay at the property we rely on our guests informing us of anything that is missing from the property or if anything is not working correctly.
How do I access the property on the day of my stay? Will the owner meet me there or do I have to find the keys?
All of your check in information is provided for you about 4 weeks before your arrival. You will be emailed a link to this once it is available. You can view this check in information if you log into the My Booking section of the website using your booking reference number and your email address. On the check in information you'll be able to see the owners contact details in case you are going to be later than 4pm as well as how to access the key if a key lock is provided.
Is there a BBQ at this property?
There is a BBQ at Culmbridge House. You will need to supply your own charcoal for this.
Are dogs allowed at Culmbridge House?
No, unfortunately dogs are not allowed at Culmbridge House.
The pool looks like it is seperate from the property, is this correct?
The pool is located about 90 paces from the property. You access this by walking around the outside of the owners house, along the quiet lane to the pool. The pool is locked at 10pm every day. The pool is private and for your use only.
How big is the swimming pool?
The pool is big at 12m x 4m and the depth ranges between 1.2m to 1.8m.
Is there WiFi at the property?
There is WiFi at the property but please be aware that Culmbridge House is in a rural location and so the speeds may not be as quick as you are used to. More information can be found here. We would recommend that you download anything that you might need before your stay to avoid being disappointed.
There is a lovely wood burner at this property, are we allowed to use it?
Yes, there is a woodburner at Culmbridge House and logs are provided for this in Winter months.
We have young children and babies does Culmbridge House have any toddler beds or cots?
Culmbridge House is very well equipped for babies and toddlers with a host of equipment available to you. There are two travel cots and two toddler beds. They can also provide 2 folding bed rails, 2 high chairs a potty step/stool and a changing mat! All of these pieces of baby equipment can be requested when completing your bedroom configurations.
Are hen parties and stag parties allowed here?
We do accept responsible hen and stag groups. Our properties are not designed to be party houses so would suit a more relaxed hen or stag group looking for luxury accommodation with plenty of facilities. Please ensure that you read all of the Terms and Conditions for this property before making your decision as to if this property is suitable for you.
How do we book EXTRAS that are listed on the website?
It is great that you are looking to further enhance your stay while in this property! Thank you for using one of our recommended suppliers that we have mentioned in our EXTRAS for the property. Please contact them and arrange this. Once it has been arranged you will need to let us know by email or phone call who you have booked, when they are coming and how many people there will be. We need this information for insurance purposes.