Here are some Frequently Asked Questions that may help when planning your stay at Beaverbrook 30:
What time can I arrive at the property?
The check in time for Beaverbrook 30 is 4pm. Regrettably, you can't arrive earlier than this as we'll be busy preparing for your stay. If you think you might be earlier then why not stop at one of the recommended pubs (see below) or visit one of the nearby towns, perhaps Taunton, Ilminster or Chard. Please give us or the owners a call if you think you may arrive later than 4pm.
We think we may like to travel down a bit earlier. Is there somewhere we could stop for something to eat before arriving?
There are plenty of places to stop; we suggest any of the following, though it's a good idea to book ahead:
The Windwhistle Inn (about 5 minutes away)
The Five Dials, Horton (about 10 minutes)
The Trading Post Railway Carriage Cafe (about 15 minutes)
The New Inn Dowlish Wake (about 5 minutes)
How do I find the property?
There are detailed directions in the My Booking section - once you have made a booking you'll be able to access this from the Sleeps12 homepage or following the link in emails sent from us. Please use these instructions as Sat Nav can sometimes take you past the turning for the property. Please also pass these instructions to all members of your group.
On arrival where should we park?
There is a large car park for Beaverbrook 30 - you'll see the sign at the entrance. Park there and then walk up to the barn - this walkway has activated lighting for the winter and for when you've been out at night. Once you've got your bearings you can pull up in the courtyard right outside the barns to offload.
Does this property require a cautionary deposit?
This property owner may require a cautionary deposit of up to £500 three weeks before your arrival. They will contact you directly to arrange this. More details about cautionary deposits can be found on this link.
Does this property allow two night stays?
Yes, this property has a two night weekend option. The two night breaks are from 4pm on Friday to 4pm on Sunday. It's very important that you've left the property promptly by 4pm, otherwise you may be charged for extra time in the property and some of your cautionary deposit may be held rather than being returned. Note that the owners, housekeepers or cleaners may visit the property after 4pm to check that guests have left.
We are thinking of inviting people over for the day - is this allowed at your property?
Unfortunately this is not allowed at any of Sleeps12 properties and is set out in the Terms and Conditions that we ask you to read at the time of booking. There is a maximum occupancy for each property that must not be exceeded due to health & safety/insurance purposes, so the names and ages of all guests must be added to your booking. If you have invited people to visit without realising this, please call the office so that relevant permissions can be obtained from the owners of the property.
Can I have a food delivery to the property?
Yes you can arrange to have groceries delivered to the property when you arrive or during your stay. We ask that delivery slots are made for after the arrival time of 4pm and that you are there to receive the delivery personally. Be sure to put your mobile number and name on the delivery information. The following shops will deliver to this property: Asda, Waitrose, Sainsburys, Tesco and COOK.
How do I access the property on the day of my stay? Will the owner meet me there or do I have to find the keys?
Your check-in information is provided for you about 4 weeks before your arrival. You will be emailed a link to this once it is available. You can view your check-in information by logging into the My Booking section of our website, using your booking reference number and your email address. You'll be able to see the owner's contact details (in case you' re going to be arriving later than 4pm) as well instructions on how to access the key if a key lock is provided.
What is supplied for us at Beaverbook 30?
You'll have enough crockery, cutlery and glasses for a dinner party, salt and pepper, tea, coffee, sugar, washing-up-liquid, dishwasher tablets, at least 2 toilet rolls per toilet, tea towels, dish cloth, scourer and sponge, oven gloves, kitchen roll, kitchen foil, cling film, bin bags, hand soap, and hairdryers in all bedrooms. All bed linen, cot mattress sheets, bath towels and hand towels are supplied. NB: Please bring extra towels for use in the swimming pool, hot tub and sauna, and suitable footwear for going to and from the spa hall.
How should we leave the property when we depart?
It is important that you leave by 10am, with the exception of 2 night breaks when departure time is 4pm Sunday.
We ask that the property is left more or less as you found it so please make sure that:
- All rubbish is bagged up and left outside the front of the property.
- All washing up from your stay has been done and put away. It's okay for the dishwasher to be turned on with your final load before you leave.
- The kitchen table and kitchen surfaces have been wiped down.
- Any spillages made during your stay have been cleaned up.
- Any furniture that has been moved during your stay has been returned to its original position.
- We do not expect beds to be stripped and all towels etc. can be left in bathrooms
- If anything is damaged during your stay, please let us or the owners know asap - people tend to be more understanding that way
- Please let us or the owners know asap if anything is missing from the property or not working as it should
And finally, please check all rooms to ensure that nothing is left behind.
Are dogs allowed at Beaverbrook 30?
Dogs are very welcome at Beaverbrook 30, but please remember that you'll need to add them to your booking before you arrive and that there is an extra charge of £50 per dog. There are also some dog rules that you'll need to read and follow. You can add the dogs yourself or give our office a call and we can do this. Note that the charge for the dogs will be added to your final payment.
Is there WiFi at Beaverbrook 30?
There is WiFi but remember that you are in a rural location and sometimes the speed can be less than you might expect. You can find out more information using this link. If you think you may want to download items such as films then we'd advise doing this before you arrive as we wouldn't want you to be disappointed.
Is there SKY TV at Beaverbrook 30?
Yes there is a full Sky package on all TVs in the house.
We are a family and have some small children - are there any cots?
There are 3 travel cots available for use at Beaverbrook 30 and you will need to request these when you complete your bedroom configurations.The cots can go in any bedroom. Don't forget that we will need the names and ages of all children in your group for insurance purposes. There are also 3 highchairs - if you will be needing these please let us know.
Can we have a hen party at Beaverbrook 30?
I can see that there are two properties called Beaverbrook. Is Beaverbrook 30 the same as Beaverbook 20?
It is essentially the same property, but there are an extra 10 beds. These are hideaway full sized singles and are used by guests if they have booked Beaverbrook 30. The floor plans show you clearly where these beds are placed so you can check if it is right for you. Click here to view the floor plan.
How do we book EXTRAS that are listed on the website?
It's great that you're thinking of using one of the recommended suppliers from our Extras page! You'll need to contact them directly to make any arrangements, but please let us know who you book, when they are coming and how many people they are bringing - again, this is for insurance purposes.