We have put together some Frequently Asked Questions that may help you plan your stay at The Benches

We are looking forward to our stay at The Benches but what time can we arrive?

The Benches has a check in time of 4pm. The owners can not allow access to the property before then unfortunately. All properties need the full 6 hours between the previous booking for cleaning and maintence of the property. It needs to be completely ready for you at 4pm. If you think you may be a little early then why not stop somewhere nearby to explore or to have something to eat. We would recommend Monmouth.

Does this property require a cautionary deposit?

This property owner may require a cautionary deposit of up to £500 three weeks before your arrival. They will contact you directly to arrange this. More details about cautionary deposits can be found on this link.

Does this property allow two night stays?

Yes, this property has a two night weekend option. The two night breaks commence at 4pm on Friday and departure is by 4pm on Sunday. Please ensure that you have left the property promptly by 4pm. You run the risk of being charged for extra time in the property or having some, if not all, of your cautionary deposit held rather than being returned if you are found to be in or have been in the property after the 4pm departure time. 

Can I have a food delivery to the property?

Yes you can arrange to have a food delivery to the property on your arrival or during your stay. We ask that delivery slots are made for after the arrival time of 4pm and that you are there to receive the delivery personally. We recommend that you ensure that you put your mobile number and name on the delivery information. The following shops will deliver to this property: Asda, Waitrose, Sainsburys, Tesco and COOK. 

How do I access the property on the day of my stay? Will the owner meet me there or do I have to find the keys?

All of your check in information is provided for you about 4 weeks before your arrival. You will be emailed a link to this once it is available. You can view this check in information if you log into the My Booking section of the website using your booking reference number and your email address. On the check in information you'll be able to see the owners contact details in case you are going to be later than 4pm as well as how to access the key if a key lock is provided.

What is provided for us at the property?

Enough crockery, cutlery and glasses for a dinner party, Salt and Pepper, Tea, Coffee, Sugar, Washing Up Liquid, Dishwasher Tablets, At least 2 toilet rolls per toilet, Tea Towels, Dish Cloth and Scourer Sponge, Oven Gloves, Kitchen Roll, Kitchen Foil, Cling Film, Bin Bags, Hand Soap, Hair dryers in two bedrooms, All bed linen, cot mattress sheets, bath towels and hand towels are supplied. PLEASE BRING EXTRA TOWELS FOR THE SWIMMING POOL, SAUNA AND HOT-TUB.

Are dogs allowed at The Benches?

Yes, The Benches can welcome up to two well behaved dogs. These should always be added to the booking and have a £50 per dog charge. Please ensure that you call the office to arrange this. Please note the dog rules for the proeprty which cna be found here.

Do we need to bring a travel cot with us?

There are two travel cots and one toddler bed available for little ones. The toddler bed is suitable for children 4 years old and under. There are also two highchairs. All of these items can be requested when you complete your bedroom configurations. Please also make sure that the babies and children are on the guest list with their names and ages. 

Is the pool available all year round?

The outdoor pool at The Benches is glorious and is available Easter to the end of October. It is then covered. The pool is heated while it is in use. The hot tub is available all year around.

 

 

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