Here are a few Frequantly Asked Questions that may help you plan your stay:
What time can I arrive at the property?
The check in time for Riverside is 4pm. We can not allow you to arrive earlier than this as we will be busy preparing for your stay. If you think you might be earlier then why not stop at one of the recommended pubs or visit the nearby towns of Taunton or Glastonbury?
Does this property require a cautionary deposit?
This property owner may require a cautionary deposit of up to £500 three weeks before your arrival. They will contact you directly to arrange this. More details about cautionary deposits can be found on this link.
Does this property allow two night stays?
Yes, this property has a two night weekend option. The two night breaks commence at 4pm on Friday and departure is by 4pm on Sunday. Please ensure that you have left the property promptly by 4pm. You run the risk of being charged for extra time in the property or having some, if not all, of your cautionary deposit held rather than being returned if you are found to be in or have been in the property after the 4pm departure time.
Can I have a food delivery to the property?
Yes you can arrage to have a food delivery to the property on your arrival or during your stay. We ask that delivery slots are made for after the arrival time of 4pm and that you are there to receive the delivery personally. We recommend that you ensure that you put your mobile number and name on the delivery information. The following shops will deliver to this property: Asda, Waitrose, Sainsburys, Tesco and COOK.
Are there any local pubs that we could stop at on the way or visit while we are styaing at this property?
There are a few pubs nearby but the closest is The Rose and Crown, Stoke St Gregory
You may also like to try The Bird in Hand in North Curry
Website: The Bird in Hand Phone: 01823490248
What can we find supplied for us in the property?
The owner provides the following items for you: A welcome hamper, enough crockery, cutlery and glasses for a dinner party, at least 2 toilet rolls per toilet, salt and pepper, tea, coffee, sugar. washing up liquid, dishwasher tablets, tea towels, dish cloth and scourer sponge, oven gloves, kitchen roll, tin foil, cling film, bin bags, 2-in-1 washing machine tablets, hand soap, shower/bath gel, shampoo and moisturisr, hair dryers in all bedrroms, all bed linen plus one bath toel and hand towel per person. PLEASE BRING YOUR OWN TOWELS FOR USE IN THE HOT TUB, WE ALSO RECOMMEND FLIP FLOPS TO GO FROM THE HOUSE TO THE HOT TUB.
There is also a welcome folder with tourist information, WiFi codes etc.
Is there a BBQ at the property?
Yes there is a charcoal BBQ at Riverside and the owners provide one bag of charcoal.
Is there a music system at Riverside?
There is a bluetooth music system at Riverside.
Is there SKY at the property?
Riverside has SKY MOVIES package
Is there WiFi at the property?
There is WiFi at the property but please be aware that Riverside is in a rural location and so the speeds may not be as quick as you are used to. More information can be found here. We would recommend that you download anything that you might need before your stay to avoid being disappointed.
Are there any stairgates at this property?
Riverside is an old property with different sized door frames - that is part of its charm! They can provide one stairgate for the top floor - bedroom 6. You can request this when you do your bedroom configurations. There is one more stairgate at the property but this doesn't fit all doors or stairs. If you would like this to be available then please request it when completing your bedroom configurations.
Are dogs allowed at this property?
Dogs are welcome at Riverside. The owner allows up to two dogs and these are charged at £50 each. Please make sure that you have read and understood the dog rules for Riverside before you decide to add dogs to your booking. You can add dogs at the time of booking or before your stay.
I would like to have a toddler bed or cot at the property do I need to bring my own?
Riverside has 1 cot that you can request when you complete your bedroom configurations. The cot comes with a bottom sheet. Should you have more than one child on your booking that may need a cot please do contact the office. All infants must be named on the guest list on your booking.
Are hen and stag parties allowed here?
No, unfortunately hen and stag groups are not allowed at Riverside. The property is in a village and has neighbours close by so is not allowed to have these groups. If you are a single sex group that is not a hen or stag party do give the office a call to discuss.