Here are some frequently asked questions that may help you oplan your stay at Cockercombe
What time can I arrive at the property?
The check in time for Cockercombe is 4pm. We can not allow you to arrive earlier than this as we will be busy preparing for your stay. If you think you might be earlier then why not stop at one of the recommended pubs or vist the nearby towns of Wellington or Taunton?
What time should I depart from Cockercombe?
Departure time is 10am or for two night breaks 4pm. Please ensure that you are ready to leave by this time. We will need to allow the cleaning team access to the property promptly to make it ready for the next guests.
How do I find the property?
There are comprehensive directions provided in the My Booking section. Once you have made a booking you'll be able to access this from the sleeps12 homepage. Please use these instructions rather than Sat Nav as this can sometimes take you past the turning for the lodge. Please also pass these instructions to all members of your group.
How do I access the property?
There is a key safe at the property in which you'll find the keys. You will be given this code in your check in information. A link for this will be sent via an automated email about 4 weeks before arrival once your bedroom configurations have been completed. These check in details also contain the contact details for the owner/housekeeper. Please contact them on this number if you are going to be late. They will come and show you around the property and answer any questions once you have arrived.
Does this property require a cautionary deposit?
This property owner may require a cautionary deposit of up to £500 three weeks before your arrival. They will contact you directly to arrange this. More details about cautionary deposits can be found on this link.
Does this property allow two night stays?
Yes, this property has a two night weekend option. The two night breaks commence at 4pm on Friday and departure is by 4pm on Sunday. Please ensure that you have left the property promptly by 4pm. You run the risk of being charged for extra time in the property or having some, if not all, of your cautionary deposit held rather than being returned if you are found to be in or have been in the property after the 4pm departure time.
We are thinking of inviting people over for the day is this allowed at your property?
Unfortunately this is not allowed at any of the sleeps12 properties. This is clearly set out in the Terms and Conditions that should have ben read at the time of booking. There is a maximum occupancy for each property that must not be exceeded for insurance purposes and every person who is a guest at the property must be added to the booking including their names and ages. If you think you may have invited people to visit then you must call the office so that relevant permissions can be obtained from the owners of the property. This is due to health and safety regulations as well as insurances.
Can I have a food delivery to the property?
Yes you can arrage to have a food delivery to the property on your arrival or during your stay. We ask that delivery slots are made for after the arrival time of 4pm and that you are there to receive the delivery personally. We recommend that you ensure that you put your mobile number and name on the delivery information. The following shops will deliver to this property: Asda, Waitrose, Sainsburys, Tesco and COOK.
Are there any local pubs that we could stop at on the way or visit while we are styaing at this property?
There are a few pubs nearby but the closest is The Blue Ball, Triscombe
What can we find supplied for us at the property?
At the property we supply some items for you, please find a list of these below:
There is enough crockery, cutlery and glasses for a dinner party. Salt and Pepper. Tea, Coffee, Sugar. Washing Up Liquid. Dishwasher Tablets. Tea Towels. J Cloths. Oven Gloves. Bin Bags. Hand Soap. Welcome pack of Shower Gel. 2 toilet rolls per toilet. All bed linen, one cot mattress sheet, bath towels and hand towels are supplied.
WE RECOMMEND BRINGING EXTRA TOWELS FOR THE SWIMMING POOL AND FOOT WEAR (FLIP FLOPS) FOR GOING OUT TO THE POOL.
How should we leave the property when we depart?
It is important that your departure in no later than 10.am EXCEPT 2 night breaks, departure time is 4pm Sunday.
We expect all rubbish to be bagged up and left outside the front of the property.
All washing up from your stay should have been done and put away with the dishwasher loaded with your final load and then turned on before you leave.
The kitchen table and kitchen surfaces to be wiped down.
Any spillages to be cleaned up during your stay
Please check all rooms to ensure that nothing is left behind.
Any furniture that has been moved during your stay, please return to its original position.
We do not expect beds to be stripped and all towels etc can be left in bathrooms
We are more understanding if any damage is notified asap
As we do not stay at the property we rely on our guests informing us of anything that is missing from the property or if anything is not working correctly.
Is there WiFi at the property?
There is WiFi at the property but please be aware that Cockercombe is in a rural location and so the speeds may not be as quick as you are used to. More information can be found here. We would recommend that you download anything that you might need before your stay to avoid being disappointed.
Is there a BBQ at the property?
There is a BBQ at Cockercombe and this is a gas one. The gas is provided for you. The BBQ is available Easter to October.
We have young children in our group are there any toddler beds or cots at this property?
There are 2 toddler beds and 2 travel cots at the property. These can be requested when you complete your bedroom configurations. There are also 2 highchairs in the property at all times.
Is this property dog friendly?
Yes this proeprty is dog friendly. More information including the Dog Rules for Cockercombe can be found here. Please ensure that all dogs are booked in, you can do this by adding them to your booking yourself using the My Booking section of the sleeps12 homepage or do give the office a call and we can do this over the phone. All dogs are charged at £50 per dog and this payment is added to the final payment.
Are hen parties and stag parties allowed here?
We do accept responsible hen and stag groups. Our properties are not designed to be party houses so would suit a more relaxed hen or stag group looking for luxury accommodation with plenty of facilities. Please ensure that you read all of the Terms and Conditions for this property before making your decision as to if this property is suitable for you. Cockercombe is one of 5 lodges in a 2.5 acre site. Because we offer family friendly accommodation you may be next door to a family please bare this in mind before making a booking for a hen or stag party. There must be no outside noise such as music after 11pm.
How big is the swimming pool at Ramscombe?
The pool is 22ft x 10ft and is a constant depth of 4ft.
How do we book EXTRAS that are listed on the website?
It is great that you are looking to further enhance your stay while in this property! Thank you for using one of our recommended suppliers that we have mentioned in our EXTRAS for the property. Please contact them and arrange this. Once it has been arranged you will need to let us know by email or phone call who you have booked, when they are coming and how many people there will be. We need this information for insurance purposes.