Here are some Frequently Asked Questions that may help you plan your stay at Beaverbrook 20
What time can I arrive at the property?
The check in time for Beaverbrook 20 is 4pm. You won't be able to arrive earlier than this as we will be busy preparing for your stay. If you think you might be arriving in the area earlier then why not stop at one of the recommended pubs (see below) or visit one of the nearby towns or villages - like Ilminster, Chard, or Martock.
We think we may like to travel down a bit earlier - is there somewhere we could stop for something to eat before arriving?
There are some very good eateries nearby; we recommend the following:
How do I find the property?
There are comprehensive directions provided in the My Booking section. Once you have made a booking you'll be able to access this from the sleeps12 homepage. Please use these instructions rather than Sat Nav as this can sometimes take you past the turning for the property. Please also pass these instructions to all members of your group.
Does this property require a cautionary deposit?
This property owner may require a cautionary deposit of up to £500 three weeks before your arrival. They will contact you directly to arrange this. More details about cautionary deposits can be found on this link.
Does this property allow two night stays?
Yes, this property has a two night weekend option. The two night breaks are from 4pm Friday - 4pm on Sunday. We must ask that you have leave the property promptly by 4pm, or you risk being charged for extra time in the property or having some, if not all, of your cautionary deposit held rather than being returned. Note that owners, housekeepers or cleaners may visit the property after 4pm to check that guests have left or to start their chores.
We are thinking of inviting people over for the day is this allowed at your property?
Unfortunately this is not allowed at any of the sleeps12 properties. This is clearly set out in the Terms and Conditions that should have ben read at the time of booking. There is a maximum occupancy for each property that must not be exceeded for insurance purposes and every person who is a guest at the property must be added to the booking including their names and ages. If you think you may have invited people to visit then you must call the office so that relevant permissions can be obtained from the owners of the property. This is due to health and safety regulations as well as insurances.
Can I have a food delivery to the property?
Yes you can arrange to have a food delivery to the property when you arrive or during your stay. We ask that delivery slots are made for after the arrival time of 4pm and that you are there to receive the delivery personally. We recommend that you put your mobile number and name on the delivery information. The following shops will deliver to this property: Asda, Waitrose, Sainsburys, Tesco and COOK.
How do I access the property on the day of my stay? Will the owner meet me there or do I have to find the keys?
All of your check-in information is provided for you about 4 weeks before your arrival. You will be emailed a link to this once it is available. You can view your check-in information by logging into the My Booking section of our website using your booking reference number and your email address. Then you'll be able to see the owner's contact details (in case you are going to arrive later than 4pm) as well as how to access the key if a key lock is provided. There will also be comprehensive directions - please take the time to view these and don't rely on SatNav!
What is supplied for us at Beaverbook 20?
You'll have enough crockery, cutlery and glasses for a dinner party, salt and pepper, tea, coffee, sugar, washing-up-liquid, dishwasher tablets, at least 2 toilet rolls per toilet, tea towels, dish cloth, scourer and sponge, oven gloves, kitchen roll, kitchen foil, cling film, bin bags, hand soap, and hairdryers in all bedrooms. All bed linen, cot mattress sheets, bath towels and hand towels are supplied. PLEASE BRING EXTRA TOWELS FOR THE SWIMMING POOL, SAUNA AND HOT-TUB.
Are dogs allowed at Beaverbrook 20?
Dogs are welcome at Beaverbrook 20, but please remember that you will need to book them in and that there is an extra charge of £50 per dog. There are also some dog rules that you will need to read and follow. You can find these here. You can put the dogs onto the booking or give the office a call and they can be added then.
Is there WiFi at Beaverbrook 20?
There is WiFi provided for you but remember that you are in a rural location and sometimes the speed can be less than you might expect. You can find out more information on this link. If you think you may want to download items such as films then you will need to do this before you arrive as we wouldn't want you to be disappointed.
Is there SKY TV at Beaverbrook 20?
Yes there is, and all bedrooms have the full SKY package too.
I see there is a spa hall. What does this contain?
Beaverbrook 20 has a large pool measuring 10m x 5m, as well as a hot tub and sauna. Please bring your own towels for this area as these are not provided.
Is there a BBQ at Beaverbrook 20?
There is a Nordic style BBQ lodge at Beaverbrook 20. The owners kindly provide 1 bag of charcoal for your use.
We are a family and have some small children are there any cots?
Yes, Beaverbrook 20 has 3 travel cots for your use. Please make sure you request these when you complete your bedroom configurations.The travel cots can be placed in any bedroom. We also ask that you give the names and ages of the children for insurance purposes. There are also 3 highchairs!
Can we have a hen party at Beaverbrook 20?
How do we book EXTRAS that are listed on the website?
It is great that you are looking to further enhance your stay while in this property! Thank you for using one of our recommended suppliers that we have mentioned in our EXTRAS for the property. Please contact them and arrange this. Once it has been arranged you will need to let us know by email or phone call who you have booked, when they are coming and how many people there will be. We need this information for insurance purposes.